We at B.SAFE strive to ensure customer satisfaction with every purchase. If you’re not fully satisfied with your order, we’ve created a clear and straightforward Refund and Returns Policy for your convenience.
1. Eligibility for Returns:
- Products can be returned within 30 days of receipt.
- Items must be in their original condition, unused, and in the original packaging.
- Customized or special-order items are not eligible for return unless defective.
2. Return Process:
- Contact our customer support team at returns@b.safe.com to initiate the return process.
- Provide your order number and reason for return.
- Our team will issue a Return Authorization (RA) number and provide return instructions.
3. Refund Policy:
- Refunds will be issued to the original payment method upon receipt and inspection of the returned items.
- Shipping charges are non-refundable unless the return is due to a fault on our part (e.g., defective or incorrect item).
- Please allow 5-7 business days for processing refunds.
4. Exchanges:
- If you’d like to exchange an item, follow the return process and place a new order for the desired product.
5. Damaged or Defective Products:
- In the unlikely event of receiving a damaged or defective product, contact us immediately at support@b.safe.com with photos of the item and packaging.
- We will arrange for a replacement or refund at no additional cost.
6. Non-Returnable Items:
- Certain items, such as clearance products, gift cards, and personalized orders, are not eligible for return.
7. Return Shipping Costs:
- Customers are responsible for return shipping costs unless the return is due to our error.
8. Contact Us:
For questions or assistance regarding returns and refunds, please reach out to:
Email: returns@b.safe.com
